Refunds & Returns Policy

At Darwentan.com, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns Eligibility

We accept returns under the following conditions:

• You must contact us directly before returning any items.
• Returns must be arranged and sent back within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging to be eligible for a return.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns of opened or used items for health and safety reasons. This is in line with hygiene regulations for beauty and cosmetic products.

How to Arrange a Return

1. Contact us at sales@darwentan.com within 7 days of receiving your order.
2. Provide your order number and reason for the return.
3. Once approved, we will provide return instructions. You are responsible for return shipping costs unless the item is faulty or incorrect.
4. Once we receive the returned item and confirm it meets our return criteria, we will process a refund to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a clear photo of the issue. We will arrange a replacement or refund where applicable.

Refund Processing

• Refunds will be processed within 5-7 business days after we receive and inspect your return.
• Refunds will be issued to the original payment method.

If you have any questions about our Refunds & Returns Policy.

Thank you for shopping with Darwentan.com!